Photo Editor & Grid · We're here to help
If you run into any issues while using Finalray, need help, or have a feature suggestion, feel free to reach out through the channels below. We'll get back to you as soon as possible:
📧 Email: mx404999002@outlook.com
📱 In-app feedback: Settings → About → Feedback
Support is available in English. Feel free to write to us at the email above.
Is Finalray free?
Finalray offers free features, and some advanced features can be unlocked through in-app purchases or a subscription. You can manage your subscription anytime under Settings → Apple ID → Subscriptions.
Are my photos uploaded to a server?
No. All image processing is done locally on your device. We do not upload or collect your photos. See our Privacy Policy for details.
How do I restore my purchases?
On the in-app purchase/subscription page, tap "Restore Purchases" and sign in with the same Apple ID you used to make the original purchase.
Where are exported images saved?
Exported images are saved to your system Photos app. If you don't see them, make sure you've granted Finalray permission to access your photo library (Settings → Finalray → Photos).
What should I do if the app crashes or lags?
Please try restarting the app or updating your device to the latest system version. If the problem persists, email us at mx404999002@outlook.com with your device model and system version, and we'll help you troubleshoot.
© 2026 Finalray. All rights reserved.